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Kimberly Douglas President, FireFly Facilitation

  • Prior to founding FireFly, Kimberly served as a Director with the Hay Group, an international management consulting firm, and also as an internal consultant with The Coca-Cola Company, where she facilitated the strategic planning process for Coca-Cola USA Marketing. Kimberly holds a Master’s degree in Industrial/Organizational Psychology, and is a certified Senior Professional in Human Resources (SPHR).

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March 06, 2008

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Crystal

I manage a team of 10 student staff members and we meet on a weekly basis. As a student myself, I understand that they have other things going on and are often disengaged during our meetings. After meetings, they come to me asking the same questions that I already went over. It's very frustrating. How do you recommend leaders engage team members in this type of situation and help them retain the important information?

Kimberly Douglas

Thank you for your question, Chad! For weekly staff meetings that run long, I recommend using “the lightning round” for report outs. Each person must come prepared (that’s key!) to share the current state of projects and key issues needing resolution – that need to be shared with the other team members. Each person is only allowed to use 2 or 3 minutes (you all decide together how much time to allocate). Use a kitchen timer that the person speaking can see – and that goes off when time is up. Reserve a place on the agenda (after the report outs) for addressing the most critical issues more fully. It may seem silly, but done with the right attitude and a little preparation, the simple timer approach will really help keep people aligned – and on track with time!

Chad M.

Kimberly,

I have a small IT company of about 10 employees.

We hold manager's meetings every Thursday except the first Thursday of the month where we hold a company meeting.

Manager's meetings and (sometimes company meetings), do not have a formal agenda.

We have an informal agenda which is to report on the status of the current 90 days goals, and plans for execution going forward. We also discuss any other pending issues that might be 90 day goal related, such as general customer service, projects.

At Manager's Meetings, managers are expected to provide reports on their Areas of Responsibility. I got this from a company I used to work at previously. We would go around the room and report on our AoRs and the group would ask questions, clarify, etc. We find that this keeps us aligned. They run far longer than I would like however. Is there a better way?

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